{"id":3203,"date":"2018-07-06T09:39:21","date_gmt":"2018-07-06T07:39:21","guid":{"rendered":"https:\/\/www.timetrackapp.com\/?page_id=3203"},"modified":"2024-08-29T08:17:25","modified_gmt":"2024-08-29T06:17:25","slug":"support","status":"publish","type":"page","link":"https:\/\/www.timetrackapp.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1s7jr5w-f789a9aeec370edb8195d6852e01c834\">\n.flex_column.av-1s7jr5w-f789a9aeec370edb8195d6852e01c834{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1s7jr5w-f789a9aeec370edb8195d6852e01c834 av_one_full  avia-builder-el-0  el_before_av_section  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-km4zj8al-fd09bad052504559f0b28f6dbfb101ff\">\n.avia-image-container.av-km4zj8al-fd09bad052504559f0b28f6dbfb101ff img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-km4zj8al-fd09bad052504559f0b28f6dbfb101ff .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-km4zj8al-fd09bad052504559f0b28f6dbfb101ff av-styling- avia-align-center  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-15651 avia-img-lazy-loading-not-15651 avia_image ' src=\"https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024-180x180.png\" alt='TimeTrack Logo' title='rounded_icon_1024'  height=\"180\" width=\"180\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024-180x180.png 180w, https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024-300x300.png 300w, https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024-80x80.png 80w, https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024-768x768.png 768w, https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024-36x36.png 36w, https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024-705x705.png 705w, https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024-595xh.png 595w, https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2021\/04\/rounded_icon_1024.png 866w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kk40qbem-d313e4c84cd69ea3a05251ed36271852 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">TimeTrack Support<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kmbtb425-5c0c80a7e362c84b20a2a4250edae279\">\n#top .hr.av-kmbtb425-5c0c80a7e362c84b20a2a4250edae279{\nmargin-top:10px;\nmargin-bottom:10px;\n}\n.hr.av-kmbtb425-5c0c80a7e362c84b20a2a4250edae279 .hr-inner{\nwidth:50px;\nborder-color:#000000;\n}\n<\/style>\n<div  class='hr av-kmbtb425-5c0c80a7e362c84b20a2a4250edae279 hr-custom  avia-builder-el-3  el_after_av_textblock  el_before_av_textblock  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-km4z25a7-9216da46c03ba6f2ce55ed308d7f9229 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">We are here for you!<\/h2>\n<p style=\"text-align: center;\">Your successful use of TimeTrack is important to us. That&#8217;s why we care about providing the best support to resolve any issues or questions that arise.<\/p>\n<p style=\"text-align: center;\">Our TimeTrack support team will provide you with their expertise depending on your specific needs and company size.<\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6hqfkb6-b64a274ffdfe6a254cc879840ba26231\">\n.avia-section.av-k6hqfkb6-b64a274ffdfe6a254cc879840ba26231{\nbackground-color:#f6f7f9;\nbackground-image:unset;\n}\n<\/style>\n<div id='added_shadow'  class='avia-section av-k6hqfkb6-b64a274ffdfe6a254cc879840ba26231 main_color avia-section-huge avia-no-border-styling  avia-builder-el-5  el_after_av_one_full  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3203'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-k6hqeiv4-3c8c47cfcba825435f701974ef64544b sc-av_one_third av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6hqeiv4-3c8c47cfcba825435f701974ef64544b\">\n.flex_column.av-k6hqeiv4-3c8c47cfcba825435f701974ef64544b{\nborder-radius:10px 10px 10px 10px;\npadding:0px 0px 0px 0px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-k6hqeiv4-3c8c47cfcba825435f701974ef64544b av_one_third  avia-builder-el-6  el_before_av_one_third  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  '     ><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6hqeiv4-7d8a1a720b83597c2502d6a888a53b1c\">\n.flex_column.av-k6hqeiv4-7d8a1a720b83597c2502d6a888a53b1c{\nborder-radius:10px 10px 10px 10px;\npadding:0px 0px 0px 0px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-k6hqeiv4-7d8a1a720b83597c2502d6a888a53b1c av_one_third  avia-builder-el-8  el_after_av_one_third  el_before_av_one_third  flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  '     ><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6hqeiv4-7d8a1a720b83597c2502d6a888a53b1c\">\n.flex_column.av-k6hqeiv4-7d8a1a720b83597c2502d6a888a53b1c{\nborder-radius:10px 10px 10px 10px;\npadding:0px 0px 0px 0px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-k6hqeiv4-7d8a1a720b83597c2502d6a888a53b1c av_one_third  avia-builder-el-10  el_after_av_one_third  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  '     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-4f3b0s-8698c5a24828f260c4e298aab359cb19 main_color avia-section-default avia-no-border-styling  avia-builder-el-12  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3203'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-anxws-fb1f397c31b857546f2c811d22471f6b\">\n.flex_column.av-anxws-fb1f397c31b857546f2c811d22471f6b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-anxws-fb1f397c31b857546f2c811d22471f6b av_one_full  avia-builder-el-13  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jhw0dt1i-119eece79a5672b84f2f3e3b6e69f76d\">\n#top .av_textblock_section.av-jhw0dt1i-119eece79a5672b84f2f3e3b6e69f76d .avia_textblock{\nfont-size:20px;\ncolor:#000000;\n}\n<\/style>\n<section  class='av_textblock_section av-jhw0dt1i-119eece79a5672b84f2f3e3b6e69f76d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Book a free consultation meeting for your inquiries<\/h2>\n<h4 style=\"text-align: center;\">You can always <a href=\"https:\/\/www.timetrackapp.com\/en\/contact\/\">contact us<\/a>!<\/h4>\n<p style=\"text-align: center;\">We are available from Monday to Friday: 9 AM &#8211; 5 PM<\/p>\n<div><\/div>\n<div><\/div>\n<\/div><\/section><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6jj58ve-93acd06360e2bd569059290e836da28f\">\n.avia-section.av-k6jj58ve-93acd06360e2bd569059290e836da28f{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.timetrackapp.com\/wp-content\/uploads\/2020\/02\/img_are_you_freelancer.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-k6jj58ve-93acd06360e2bd569059290e836da28f .av-section-color-overlay{\nopacity:1;\n}\n<\/style>\n<div id='call-to-action2'  class='avia-section av-k6jj58ve-93acd06360e2bd569059290e836da28f main_color avia-section-large avia-no-border-styling  avia-builder-el-15  el_after_av_section  el_before_av_section  avia-bg-style-scroll av-section-color-overlay-active container_wrap fullsize'  data-section-bg-repeat='no-repeat'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3203'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23nq368-1e48afa86163ca724a9de5dd96394fa5\">\n.flex_column.av-23nq368-1e48afa86163ca724a9de5dd96394fa5{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-23nq368-1e48afa86163ca724a9de5dd96394fa5 av_one_full  avia-builder-el-16  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k6jjc1w6-02b2cc4e355ec90ce08964d7525cb51b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 class=\"custom_h1\"><span style=\"color: #ffffff;\">TimeTrack&#8217;s Info Center<\/span><\/h2>\n<p class=\"custom_h4\"><span style=\"color: #ffffff;\">Need help with a specific feature? We explain everything you need to know!<\/span><\/p>\n<p><a class=\"default_button\" style=\"background-color: #0154ff; margin-top: 20px;\" href=\"https:\/\/www.timetrackapp.com\/en\/info-center\/\">Go to Info Center<\/a><\/p>\n<\/div><\/section><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6jkgt0w-450a514820dcd183c151299be3dcdccd\">\n.avia-section.av-k6jkgt0w-450a514820dcd183c151299be3dcdccd{\nbackground-color:#f4f5f8;\nbackground-image:unset;\n}\n<\/style>\n<div id='faq_section'  class='avia-section av-k6jkgt0w-450a514820dcd183c151299be3dcdccd main_color avia-section-huge avia-no-border-styling  avia-builder-el-18  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3203'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5m760q-8587c02e000cb9d53bdda9cb4741ac5f\">\n.flex_column.av-5m760q-8587c02e000cb9d53bdda9cb4741ac5f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-5m760q-8587c02e000cb9d53bdda9cb4741ac5f av_one_full  avia-builder-el-19  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k6hqac44-86635263efd2a2a6e45dd08fcfe56ee9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 class=\"custom_h1\">Frequently asked questions<\/h2>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k6jla661-e82b58cfd9c124bcff33d4a428beb2a2\">\n.flex_column.av-k6jla661-e82b58cfd9c124bcff33d4a428beb2a2{\nborder-width:1px;\nborder-color:#0054ff;\nborder-style:solid;\nborder-radius:10px 10px 10px 10px;\npadding:30px 30px 30px 30px;\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='flex_column av-k6jla661-e82b58cfd9c124bcff33d4a428beb2a2 av_one_full  avia-builder-el-21  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k7333gpp-d5e57cb9e8947dad38998473cf40827e\">\n#top .togglecontainer.av-k7333gpp-d5e57cb9e8947dad38998473cf40827e p.toggler{\nbackground-color:#ffffff;\n}\n#top .togglecontainer.av-k7333gpp-d5e57cb9e8947dad38998473cf40827e .toggle_wrap .toggle_content{\nbackground-color:#ffffff;\n}\n<\/style>\n<div  class='togglecontainer av-k7333gpp-d5e57cb9e8947dad38998473cf40827e av-minimal-toggle  avia-builder-el-22  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-av_toggle-2f7b3c28bc2c5ce1ee398874ad4c67da'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"What happens if I don\u2019t have internet for the mobile app?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What happens if I don\u2019t have internet for the mobile app?\" data-aria_expanded=\"Click to collapse: What happens if I don\u2019t have internet for the mobile app?\">What happens if I don\u2019t have internet for the mobile app?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The times can also be recorded without an Internet connection. As soon as you are online again, the times are synchronized and are stored on the server.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-0ace095f0b0b83f9292dbd796ab2fb97'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"What should I do if my mobile app does not sync the data to the web app?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What should I do if my mobile app does not sync the data to the web app?\" data-aria_expanded=\"Click to collapse: What should I do if my mobile app does not sync the data to the web app?\">What should I do if my mobile app does not sync the data to the web app?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Check when the last entry is visible in the web app and enter all remaining times manually. Then log out of the app and log in again. Make sure that the app is on the latest version and update it if this is not the case.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-78ec464ec4eb1ce4b4008f584fbb0379'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"I got feedback on the software. How do you deal with it?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I got feedback on the software. How do you deal with it?\" data-aria_expanded=\"Click to collapse: I got feedback on the software. How do you deal with it?\">I got feedback on the software. How do you deal with it?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We appreciate your feedback and use it to further develop our software according to your needs. Just send us your suggestions and requests to your personal consultant. When we receive the same feedback from multiple customers, we add it to our to-do list. Check our <a href=\"https:\/\/www.timetrackapp.com\/en\/roadmap\/\">roadmap<\/a> for future updates and our <a href=\"https:\/\/www.timetrackapp.com\/en\/changelog\/\">changelog<\/a> for past updates.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-58e1b9232ae933692b9506b55755d2ea'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  activeTitle av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"A user leaves the company, now what?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: A user leaves the company, now what?\" data-aria_expanded=\"Click to collapse: A user leaves the company, now what?\">A user leaves the company, now what?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  active_tc av-title-above' style='display:block;' ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You do not need to remove the user, but simply disable him. Thus, his access will be blocked and his data will be preserved for traceability as well as correctness. Now a new license is free, with which you can create a new user. If no new user is created, go to your subscription settings and reduce the number of licenses. The remaining aliquot license costs will be credited to your account and included in the next payment.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-361aef75252421da597d566730488df1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"What are the options for day licenses or freelancers?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the options for day licenses or freelancers?\" data-aria_expanded=\"Click to collapse: What are the options for day licenses or freelancers?\">What are the options for day licenses or freelancers?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can load your account with a kind of credit and then use this credit for &#8220;Springer licenses&#8221;. To do this, you first pay the maximum number of licenses you need at any one time. Then adjust your subscription, as described in the settings, to the currently required number of licenses. For the licenses you have paid for but are not currently using, you will be credited aliquot for the unused time. This will also be deducted aliquot as soon as you increase your licenses again. You can repeat this as often as you like until your credit is used up. The cost of using the license is always aliquot and is calculated automatically by the system.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-ea6faceb8e4ed4186a216f3b08274463'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Which subscription models can I choose from?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Which subscription models can I choose from?\" data-aria_expanded=\"Click to collapse: Which subscription models can I choose from?\">Which subscription models can I choose from?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>In TimeTrack we offer three basic models suitable for both freelancers and companies of any size. You can choose between Standard, Premium and Gold model. For more information, visit our <a href=\"https:\/\/www.timetrackapp.com\/en\/pricing\/\">pricing page.<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-c98973846e8ca729adc8aa0326d5744a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Where can I find a detailed description and instructions of the functions?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Where can I find a detailed description and instructions of the functions?\" data-aria_expanded=\"Click to collapse: Where can I find a detailed description and instructions of the functions?\">Where can I find a detailed description and instructions of the functions?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can find more information and explanations about the functions in our <a href=\"https:\/\/www.timetrackapp.com\/en\/info-center\/\">Info Center<\/a>.<br \/>\nIf you have further questions about specific functions, please contact our support team.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-3203","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our Support - TimeTrack<\/title>\n<meta name=\"description\" content=\"With TimeTrack&#039;s support service e-mails are checked several times a day and are handled in the mailbox according to the FIFO principle!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.timetrackapp.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our Support - TimeTrack\" \/>\n<meta property=\"og:description\" content=\"With TimeTrack&#039;s support service e-mails are checked several times a day and are handled in the mailbox according to the FIFO principle!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.timetrackapp.com\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Timetrack App - Zeiterfassung f\u00fcr Einzelunternehmer &amp; 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