Your successful use of TimeTrack is important to us. That’s why we care about providing the best support to resolve any issues or questions that arise.
Our TimeTrack support team will provide you with their expertise depending on your specific needs and company size.
If you have any questions about TimeTrack Free or Pro version, please contact us anytime at support@timetrackapp.com
We will answer all your questions regarding TimeTrack Enterprise. Contact us at support@timetrackenterprise.com, or by phone at +43 660 9800041
Our On Premise customers have the highest priority and receive individual support from our assigned representatives
We are available from Monday to Friday: 9 AM – 5 PM
What happens if I don’t have internet for the mobile app?
The times can also be recorded without an Internet connection. As soon as you are online again, the times are synchronized and are stored on the server.
What should I do if my mobile app does not sync the data to the web app?
Check when the last entry is visible in the web app and enter all remaining times manually. Then log out of the app and log in again. Make sure that the app is on the latest version and update it if this is not the case.
I got feedback on the software. How do you deal with it?
We appreciate your feedback and use it to further develop our software according to your needs. Just send us your suggestions and requests to your personal consultant. When we receive the same feedback from multiple customers, we add it to our to-do list. Check our roadmap for future updates and our changelog for past updates.
A user leaves the company, now what?
You do not need to remove the user, but simply disable him. Thus, his access will be blocked and his data will be preserved for traceability as well as correctness. Now a new license is free, with which you can create a new user. If no new user is created, go to your subscription settings and reduce the number of licenses. The remaining aliquot license costs will be credited to your account and included in the next payment.
What are the options for day licenses or freelancers?
You can load your account with a kind of credit and then use this credit for “Springer licenses”. To do this, you first pay the maximum number of licenses you need at any one time. Then adjust your subscription, as described in the settings, to the currently required number of licenses. For the licenses you have paid for but are not currently using, you will be credited aliquot for the unused time. This will also be deducted aliquot as soon as you increase your licenses again. You can repeat this as often as you like until your credit is used up. The cost of using the license is always aliquot and is calculated automatically by the system.
Which subscription models can I choose from?
In TimeTrack we offer three basic models suitable for both freelancers and companies of any size. You can choose between Standard, Premium and Gold model. For more information, visit our pricing page.
Where can I find a detailed description and instructions of the functions?
You can find more information and explanations about the functions in our Info Center.
If you have further questions about specific functions, please contact our support team.
