PRIVACY POLICY

The protection of personal data is of great importance to us. When operating our websites (www.timetrackapp.com and www.timetrackenterprise.com), providing services and conducting business activities through the website, TimeTrack GmbH (hereinafter referred to as “TimeTrack”) complies with applicable legal regulations for the protection of personal data and data security. The use of our software is subject to our Terms and Conditions and our Data Processing Agreement.

We would like to inform you as follows about the collection, processing, and use of personal data by TimeTrack GmbH:

OWNER AND DATA CONTROLLER

If you have any questions regarding the collection, processing, or use of your personal data, require information, wish to make corrections, request data blocking or deletion, revoke previously granted consent, or object to specific data usage, please contact the responsible party and provider:

TimeTrack GmbH

Paulanergasse 13/8

A- 1040 Vienna

Austria

Email: info@timetrackapp.com

Our Data Processing Agreement can be found here: Data Processing Agreement 3.0


TYPES OF DATA COLLECTED

Among the types of Personal Data that TimeTrack collects, by itself or through third parties, there are: Cookies, Usage Data and email address. Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using TimeTrack. Unless specified otherwise, all Data requested by TimeTrack is mandatory and failure to provide this Data may make it impossible for TimeTrack to provide its services. In cases where TimeTrack specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by TimeTrack or by the owners of third-party services used by TimeTrack serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through TimeTrack and confirm that they have the third party’s consent to provide the Data to the Owner.

Registration for TimeTrack Cloud

Through the mobile apps (TimeTrack Lite, TimeTrack Pro) the user can register for the free test version of TimeTrack Cloud. The test version is personal and only accessible for the user with the login credentials. During 14 days, a test version offers all of TimeTrack’s functions. Furthermore, there is the possibility to turn notifications on or off. They were created for the testing phase, in order to help users understand the Software more easily.

The following information is required in order to use the test version:

  • Email address: the email address of the user is necessary, so that we can send the login credentials and contact the users during the testing phase, if help is needed.
  • Cloud-name: a name is required, so that the Cloud can be installed. You can choose it freely. For example, cloud-name: ‚Mustermann‘ and we will create a cloud with the address Mustermann.timetrackapp.com

Data is used after the registration so that we can automatically:
• create a personal test version for the client
• send him the login credentials to his personal account via email.

Registration for TimeTrack Enterprise

On cloud.timetrackentreprise.com, every website visitor can register for the test version for free. The test version is personal and is only accessible with login credentials. During 14 days, a test version offers all of TimeTrack’s functions. Furthermore, there is the possibility to turn notifications on or off. They were created for the testing phase, in order to help users understand the Software more easily.

The following information is required in order to use the test version:

  • First and last name: so that we can address our potential client personally
  • Country: so that we know, which language is preferred and prepare the settings of the software upfront.
  • Company name: The user needs to enter a company name. The name won’t be validated, which is why the use of a fancy name is possible. It will be used as the call name during the testing phase.
  • Email address: the email address of the user is necessary, so that we can send the login credentials and contact the users during the testing phase, if help is needed.
  • Cloud-name: a name is required, so that the Cloud can be installed. You can choose it freely. For example, cloud-name: ‚Mustermann‘ and we will create a cloud with the address Mustermann.timetrackapp.com

During the registration, the user can select optional menus. For example:
• Plan number of users: so that ennough resources for the specified number of users are included.

Data is used after the registration so that we can automatically:
• create a personal test version for the client
• send him the login credentials to his personal account via email and help, if needed
• preallocate country specific settings (language, rate of taxes, number format, amount format)

We are authorized to contact prospects via email or telephone to discuss specific requirements and ensure that the trial version is set up optimally. The legal basis for this is the prospect’s consent to these data protection provisions, which is granted upon the creation of the trial version.

If no contract between the prospect and TimeTrack is established after the creation of the trial version, we will delete all prospect data within 6 months. This timeframe allows TimeTrack to associate any communication with the respective account.

Information that TimeTrack collects when contacted via email or telephone (“Enquiry data”):

When you contact us via email or telephone, we process this data to provide services to you and to contact you regarding your inquiry. This could include responding to your initial inquiry about our software or providing after-sales support.

The legal basis for this is our legitimate interest in being able to provide you with the expected service following such an inquiry.


MODE AND PLACE OF PROCESSING THE DATA

Methods of processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of TimeTrack (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • Users have given their consent for one or more specific purposes[1].

  • Provision of Data is necessary for the performance of an agreement with the User and/or for any pre- contractual obligations thereof;

  • Processing is necessary for compliance with a legal obligation to which the Owner is subject;

  • Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;

  • Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place

The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.


RETENTION TIME

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
  • The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.


DATA PROTECTION

Every communication with our server, where all data is saved, is encrypted. The passwords in the database are also encrypted. The databases have their own security mechanisms for additional protection and integrity of your data. The servers, where your data is saved are certified in Germany, Frankfurt. Your data comes encrypted to a server, is then saved multiple times, the integrity of your data remains unchanged and your it stays in the EU, Germany.


DETAILED INFORMATION ON THE PROCESSING OF PERSONAL DATA

Personal Data is collected for the following purposes and using the following services:

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analysis service provided by Google Inc. (‚Google‘). Google utilizes the Data collected to track and examine the use of TimeTrack, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. This integration of Google Analytics anonymizes your IP address. It works by shortening Users’ IP addresses within member states of the European Unions or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

Personal Data collected: Cookies and Usage Data

Place of processing: US – Privacy PolicyOpt Out

Digital Advertising extension for Google Analytics (Google Inc.)

Google Analytics on TimeTrack might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.

Personal Data collected: Cookies and Usage Data.

Place of processing: US –  Privacy PolicyOpt Out

Google Tag Manager (Google Inc.)

Google Tag Manager is an analytics service provided by Google Inc.:

Personal Data collected: Cookies and Usage Data.

Place of processing: US – Privacy Policy

Google Fonts (Google Inc.)

Google Fonts is a typeface visualization service provided by Google Inc. that allows TimeTrack to incorporate content of this kind on its pages.

Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.

Remarketing with Google Analytics

Remarketing with Google Analytics is a Remarketing and Behavioural-Targeting-Service of Google LLC, that connects Google Analytics activity tracking with Google Ads Marketing Campaigns.  It connects them with „DoubleClick“-Cookie.

Personal Data collected: Usage Data and Cookies.

Place of processing: US –  Privacy PolicyOpt Out

Freshworks (CRM-System)

We use Freshworks CRM system to maintain effective communication with our customers. In the CRM system, all the data needed to create a test account (first name and last name of the contact person, company name, email address, cloud name), as well as ongoing communication with the customer, are stored.

Calendly

To easily schedule a training or consultation appointment with our sales team online, we use the Calendly tool. We store the name, email address, and phone number of the potential customer for this purpose.

LinkedIn Campaigns

We use LinkedIn Campaigns (LinkedIn Ireland Unlimited Company) to promote our products and services in text and image format. We utilize the conversion tracking feature of LinkedIn Campaigns. When you click on a LinkedIn advertisement, conversion tracking cookies are placed on your computer. These cookies cannot be used to identify you and are automatically deleted after 30 days.

For more information, you can refer to the following link: LinkedIn Privacy Policy


THE RIGHTS OF USERS

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:

  • Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre- contractual obligations thereof.
  • Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner.


COOKIE POLICY

TimeTrack uses Cookies.

TimeTrack Cloud and TimeTrack Enterprise both use Cookies for saving functional settings in the web app, in order to optimize the performance of the web app. The following data is saved in cookies: show search icon, hide charts, cloud-name, user name (just at TimeTrack Enterprise), user authorization (just at TimeTrack Enterprise). Saved cookie data in the web app are automatically deleted when the user logs out. It won’t be used for other purposes.


FURTHER INFORMATIONS 

Legal Action

The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of TimeTrack or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional Information about User’s Personal Data

In addition to the information contained in this privacy policy, TimeTrack may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, TimeTrack and any third-party services may collect files that record interaction with TimeTrack (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How ”Do not not Track” requests are handled

TimeTrack does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.


CHANGES TO THIS PRIVACY POLICY

The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within TimeTrack and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.


DEFINITIONS AND LEGAL REFERENCES 

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through TimeTrack (or third-party services employed in TimeTrack), which can include: the IP addresses or domain names of the computers utilized by the Users who useTimeTrack, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using TimeTrack who, unless otherwise specified, coincides with the Data Subject.

Data subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of TimeTrack. The Data Controller, unless otherwise specified, is the Owner of TimeTrack.

Timetrackapp.com, timetrackenterprise.com (or this Application) 

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by TimeTrack as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Small piece of data stored in the User’s device.

Legal Information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to TimeTrack, if not stated otherwise within this document.

Last update: July 01, 2022

[1] Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (”opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;